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Terms and Conditions

TERMS OF USE:

The www.pride.hr (here referred to as: Pride.hr) website allows you to use the services and content of this website that are subject to the following Terms of Use. Terms of Use apply to all the content and services published on Pride.hr.
By using any part of the Pride.hr website and all its parts, it is considered that users are aware of these conditions and all risks arising from the use of this website and agree to use the content of this website exclusively for personal use and at their own risk.

ORDER
The purchase agreement between Pride.hr and the user who made the purchase on the web store is concluded at the moment when Pride.hr sends the first email to the buyer / user about the status of his/her order. From that moment on, all prices and other conditions that apply to Pride.hr and the customer become effective. The buyer is a person with the information provided when registering or placing an order. Subsequent change of customer data in the executed order is not possible.
The sales contract or email about the status of the customer's order is stored in electronic form on the Pride.hr server.

DELIVERY DEADLINE AND METHOD
LMK international d.o.o. (here referred to as: Seller), as the owner of the Pride.hr website, is obligated to deliver proper goods ordered by the Buyer to the Buyer as soon as possible after the offer is paid. Delivery is made to the territory of the Republic of Croatia and abroad through specialized delivery services and / or the Croatian Post. The delivery price is stated in the offer sent by the Seller and is an integral part thereof.

PRICES
The Seller assumes no responsibility for price changes that are subject to change at any time without notice. Ordered and paid goods are not subject to price change.

RETURN OF GOODS AND CONSUMER PROTECTION
The buyer has the right to return goods that he/she did not order or goods that were subsequently found to be defective or damaged during transport. The Seller shall approve the return of goods by mutual agreement (by phone or e-mail), with instructions for return and shall send the Buyer a new shipment at no additional cost.

The buyer has the right to submit a written complaint to the company's headquarters or by mail to the address:
LMK International d.o.o.
Hribarov prilaz 3
10000 Zagreb
or by e-mail to pride@pride.hr. The Seller is obliged to respond to the complaint within 15 days from the date of receipt of the complaint. The Seller is obligated to keep written records of consumer complaints from Paragraph 1 of this article for at least one year from the date of receipt of the complaint.
Before concluding the contract (purchase), the Seller shall inform the consumer via a proforma invoice (offer), text on this website Pride.hr or otherwise about the name, headquarters and registration number of the company to which the consumer can complain, the main features of the products offered, price of products including all taxes and other charges, costs of product delivery, method of payment and method and deadline of product delivery, consumer's right to terminate the contract in accordance with the Consumer Protection Act, situations in which the consumer's right to terminate the contract is excluded, costs of remote communication when not charged according to the basic tariff, and the period during which the offer or prices are valid.
In case of a telephone order, the identity of the company as well as the commercial purpose of the call shall be explicitly stated when starting the conversation. The contract in the name and on behalf of a minor or a completely incapable person may be concluded only by their legal representatives.
No later than at the time of delivery of the product, that is, no later than the day of the beginning of the service, the consumer shall receive a confirmation of prior notice in written or other, consumer-accessible, durable medium containing all data contained in the previous notice.

UNILATERAL CONTRACT TERMINATION
Any sales contract concluded by means of remote communication to which the rules contained in the Consumer Protection Act apply, the consumer may, without giving a reason, terminate within 14 days (unilateral termination of the contract).

CALCULATION OF UNILATERAL TERMINATION DEADLINE

You can terminate the contract unilaterally within 14 days without providing a reason. In order to be able to terminate this contract unilaterally, you must notify us of your decision to do so before the deadline by an unequivocal statement sent by mail, fax or e-mail, stating your name, address, telephone number, fax or email address.
The deadline for unilateral termination is 14 days from the day: when the goods that are the subject of the contract are handed over to you or to a third person designated by you, who is not a carrier.


REFUND OF AMOUNT PAID

If you unilaterally terminate this contract, we shall refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract unless you chose another type of delivery that is not the cheapest standard delivery we had offered.
The refund shall be made in the same manner as the payment. In the event that you agree to a different refund, you shall not incur any costs in relation to the refund.

We can make a refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

RETURN OF GOODS
Return the goods or hand them over to us without undue delay no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.
You are considered to have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the above deadline.

COSTS OF RETURNING GOODS
You must bear the direct cost of returning the goods.

CONSUMER LIABILITY FOR IMPAIRED VALUE OF GOODS
You are responsible for any impairment of the value of goods resulting from the handling of the goods, other than those necessary to determine the nature, characteristics and functionality of the goods.

PAYMENT
Payment is made in kunas (HRK) for payments made in Croatia or Euros (EUR) for payments made abroad. Payments can be made by a credit card, bank transfer or cash once your order is sent.

CREDIT CARD INFORMATION
Pride.hr uses WSPay for online payments. WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay provides the customer and the merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. Read more HERE

COPYRIGHTS
Pride.hr claims copyrights to all its own content (textual, visual and / or audio and / or video materials). Unauthorised use of any part of the Pride.hr website without the permission of the copyright owner is considered a violation of the copyright of the Pride.hr website and is subject to a lawsuit.

PRIVACY AND DATA PROTECTION
Pride.hr strives to permanently protect personal user data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council from April 27th, 2016 and the Personal Data Protection Act.
Pride.hr strives to protect personal buyer data by collecting only the data necessary to fulfil our obligations to the buyer. Read more about it HERE.

RIGHT TO CHANGE CONTENT AND SERVICES
Pride.hr reserves the right to change, cancel (temporarily and permanently) any content, product or service on its website without prior notice.

USER OBLIGATIONS
Users of the Pride.hr website are strictly prohibited from:
• false representation, that is, representation on behalf of another legal or physical person
• fraudulent ordering of products and / or services with the conscious intention of cancelling orders
• publishing, sending and exchanging content that violates existing Croatian and / or international laws, content that is offensive, vulgar, threatening, racist or chauvinistic and harmful in any other way
• publishing, sending and exchanging information that the visitor knows or assumes to be false, and the use of which could harm other users, physical or legal persons
• manipulation of identifiers in order to conceal the origin of the content published or sent through the services of the Pride.hr website
• publishing, sending and exchanging copyrighted content
• posting, sending and exchanging unsolicited content to users without their consent or request, or through fraud
• knowingly posting, sending and sharing content containing viruses or similar computer files or programs designed to destroy or restrict the operation of any computer software and / or hardware and telecommunications equipment
• collecting, storing and publishing personal data of other portal visitors and users